Shipping policy

PRODUCTION LEAD TIMES
Orders are manufactured and shipped from factories in the Middle East and Europe within 20-25 working days. Note that working days do not include weekends and public holidays. 

Please note, the lead times above do not apply to samples or hardware items. These have their own lead times, listed directly on the product listing page under the product description. If you've ordered handles with cabinetry, the handles may ship from a different location, usually with a quicker lead time than the cabinetry.

If you’re planning a kitchen, wardrobe or storage installation for the final quarter of the year, we recommend placing your Fronteriors order early to avoid the seasonal production and shipping pressures that come with the holiday period. Read our year-end ordering & shipping notice. 

SHIPPING RATES

Our website shows a combination of live shipping rates from our carrier partner(s) and flat shipping rates (detailed in the table below). What you see at checkout depends on your order value and location. If you do not see any rates, please contact us at info@fronteriors.co for a customised shipping price.

To calculate live carrier rates, add your address details when viewing your cart. Depending on your location, you may have more than one option. Rates and delivery times vary with the size, weight and destination of your order. Your order may ship in multiple boxes depending on the size, weight and types of products, and you will receive tracking information for each.

Flat rates cover shipping only and do not include customs duties, import taxes or clearance fees, where applicable.

Don’t see your country listed? Contact us at info@fronteriors.co for a customised shipping quote.

LARGE & FREIGHT SHIPMENTS
Orders weighing 68 kg (150 lbs) or more will be shipped by a freight carrier that specialises in large shipments. Please be prepared to receive oversized palletised boxes, which may need a forklift, liftgate or extra manpower to unload.

EXTERNAL DISRUPTIONS
In the event of external disruptions (including but not limited to force majeure events, carrier restrictions, geopolitical conditions, war or natural disasters), your order may be delayed and shipping costs may increase after the order is placed. In such cases, we will inform you, and you will need to approve any additional charges before dispatch.

DELIVERY TIMES
In all instances, estimated transit time is typically between 5-14 working days, but could take longer depending on the carrier’s service ability. Bear in mind that delivery time is production lead time + transit time. 

DELIVERY ACCESS
Our shipping prices cover standard deliveries to accessible locations. In the case of kitchens and/or larger palletised shipments that are very heavy, this would be limited to delivery to curb-side or front door of a building. Please note that any additional fees charged by the shipping company as a result of special services for complicated delivery access, re-delivery due to customer absence, an incorrect address, storage fees, failure to pay duties, etc., will be the sole responsibility of the customer.

DAMAGES
Please open your packages when they are delivered, so that in the rare event of shipping damage or missing items, we can be informed as soon as possible. Any damaged, missing or incorrect items must be reported to us within 24 hours of delivery.

To submit a claim to the carrier, you must photograph the damaged packaging and products, and note any visible packaging damage as a comment when signing for the delivery. Send the photos and an explanation of the circumstances to info@fronteriors.co. Keep all packaging and damaged items, as the shipping company may request them as part of its damage investigation.

CUSTOMS & DUTIES
Orders for Zones 1, 2 and 4 ship from the Middle East. If you are based outside the UAE, you will be asked to pay customs duties and import taxes (such as VAT or GST) on delivery, in line with your country’s tariffs. This includes any clearance or inspection fees charged by the carrier or local authorities. For estimates, please refer to your local customs authority.

Orders for Zone 3 ship from within the EU and should not be subject to additional customs duties or taxes. The exception is destinations outside the EU, such as the UK, Jersey, Switzerland, Norway and Iceland, where duties and taxes may apply on delivery.

We supply all required documentation with your shipment. Occasionally, customs authorities or their appointed agents may contact the receiver directly for further information or to arrange payment of duties. Please respond promptly to avoid delays or storage fees.

SAMPLES & BOUTIQUE ITEMS
These are stock items and are normally dispatched within 2–3 working days of your order. Transit takes 5–10 working days depending on your location and chosen shipping service. Samples and boutique items ship from our showroom in the UAE, so customers outside the UAE will be asked to pay customs duties on delivery.

If you have any questions about shipping, please contact us at info@fronteriors.co.