We've gathered a list of regular enquiries below, but if you don't find what you're looking for, or if talking to a real-life human is more your thing, please reach out to us.
ORDERS & LEAD TIMES
Which IKEA cabinets are your components compatible with?
Fronteriors offers a curated collection of doors, drawers, side panels, fillers, plinths, and hardware for IKEA’s Besta, Pax and Metod frames. This means you get the practicality of IKEA’s readily available frames and internal components, combined with the beauty of high-end design to completely transform your space.
Where are the products made?
Our products are primarily manufactured in Lithuania and the United Arab Emirates, with
occasional production in the United States.
All of our manufacturing partners are carefully vetted and selected for their long-standing expertise in custom cabinetry, ensuring the premium quality and craftsmanship you expect from us. EU and , UK orders are primarily manufactured in Lithuania whereas Middle East and , Asia orders are manufactured in the United Arab Emirates.
Do you offer assistance with ordering the IKEA items required?
Yes. Our friendly customer service team will be happy to assist you. Please reach out at info@fronteriors.co.
Whilst we make every effort to assist our customers with tips and advice on what to purchase from IKEA, we cannot take any responsibility for the accuracy of your final order. Please take time to ensure that you have all the correct parts required.
We also offer a selection of paid design services, which may be of interest to you. See our Design Studio page for more info.
Can I cancel my order or change the colour?
Once paid, an order it is considered final so please review it carefully. Our products are made to order and as such we cannot facilitate exchanges or refunds. Review our Refund Policy here.
How long will my order take to produce?
Production lead time is 20-25 working days, unless stated otherwise. During peak holiday
periods, production and shipping timelines can be affected by increased demand and scheduled factory closures. Custom sizes and colours may require additional time, but you will be informed if that is the case.
Can I request a rush order?
We generally work within our standard production timeline as each order is carefully crafted specifically for your project. However, we may be able to prioritize an order depending on the production schedule at that time. Rush requests are reviewed on a case-by-case basis and may involve an additional fee. If you have a deadline, please reach out to us at Info@fronteriors.co before placing your order, we’ll always do our best to advise what may be possible.
PRODUCT DETAILS & MATERIAL
What are Fronteriors products made of?
We take great pride in our high quality standards. Our doors for BESTA and PAX have a MDF core, whereas our components for METOD (kitchen & bathrooms) have a HMR (high moisture resistant) MDF core. Both are 18mm thick and are sprayed several times for a smooth finish using a high quality PU paint.
The wood collections feature a white oak or walnut veneer - no vinyls or laminates. A team of specialist carpenters work hard to grade the materials and choose the best cut for your specified finishes
The natural, dark oak and walnut doors are treated with a clear top-coat lacquer only, whereas all other oak colours are stained with a high quality PU paint and then finished with a clear top coat lacquer.
Our wood products are manufactured with crown cut (aka plain sliced) veneer. All veneers can exhibit variances in colour and grain from door to door. These variations are expected and are not considered as faults.
All of the doors in the Cane collections are made with authentic cane. These materials are natural, organic in nature and imperfections in colour and consistency of the weave do occur. These are normal and are not considered to be flaws.
Do you offer custom sizes?
Yes. While our fronts & panels already include some design and sizing tweaks on
the standard IKEA options, we are happy to accommodate fully custom sizes upon request.
Since this is not part of our standard sizing, an additional fee of AED 350 / EUR 100 applies for manufacturing each custom panel size. This fee is implemented by our factories as it involves additional work to adjust their systems to the new drawings and sizes. Please reach out before placing your order, and we’ll be happy to guide you through the process.
How do I measure custom sizes?
If your project requires custom-sized panels or doors, we’re happy to help, but accurate measurements are essential to ensure the best fit. Whilst we understand that it is not
always possible, our best recommendation is to take final measurements once your cabinetry has been fully installed and leveled, as small adjustments during installation can affect the final dimensions.
Do you offer custom colors?
Yes. We will require a NCS or RAL code for review with our production team. Custom colors require an additional fee as they are mixed specially for your order. They can also be subject to additional lead time, depending on the approval process for the final color. Please reach out before placing your order, and we’ll be happy to guide you through the process.
Do you provide the IKEA frames?
We do not supply the IKEA frames. We sell only the Fronteriors components (doors, tops, sides and hardware) fit for IKEA’s BESTA, PAX and METOD series. You can either use your existing IKEA furniture or buy a new frame.
In order to use Fronteriors, you will need to have the IKEA frame(s), hinges and any internal shelves or other parts required to complete your cabinet.
What do I need to buy from IKEA?
You will need the frames (without doors), internal parts like shelves or drawers, and the associated hinges for that frame.
Our products are listed with the name of the IKEA series included in the listing. For example, CANE RADIO WEAVE DOOR FOR BESTA, so you know which IKEA series you are buying for.
Be sure to check that you are buying the correct hinges to go with your frame. If you are not planning on adding our knobs or handles to your doors you can purchase push open systems from IKEA directly. For some series, these are sold with the hinge packs whilst for others, they are sold separately.
If you are shopping from our SHOP THE LOOK section, we have listed what is not included in the bundle so that you can see what you will need to purchase from IKEA separately. These items are listed with quantities. Please check out our product listings and carefully read the components it is made of before purchasing.
Can I buy the IKEA frame without doors?
Yes. All of the IKEA frames we cater for can be purchased without the doors.
Is everything pre-drilled and accommodating of IKEA’s different internal components?
Yes, our doors are pre-drilled to accept the hinges needed and the drawers are pre-drilled to accept the drawer components.
In order to give you flexibility with the handle placement we do not pre-drill the holes.
I want to add more panels to my exiting cabinet. Is there anything I should know?
Whilst every effort is made to ensure consistent representation of our standard colours, there is a possibility that products sprayed in different batches will show a slight colour variation. Furthermore, all painted furniture pieces are susceptible to possible discolouration over time, dependant on their specific environmental factors, like temperature, sun exposure, general wear and use, etc. Please bear this in mind if you are considering purchasing additional components from us.
Can your panels be used on non-IKEA cabinetry?
Our fronts and panels are primarily designed to fit IKEA systems, such as BESTA and METOD, as well as IKEA wardrobe frames like PAX.
That said, many customers and designers do use our panels for non-IKEA cabinetry projects, as long as the dimensions and hinge/drilling requirements are compatible.
If you are working with custom or third-party cabinetry, we recommend sharing your measurements and specifications with our team so we can confirm feasibility and advise on the best solution. Custom sizing and drilling options are also be available upon request.
SHIPPING & DELIVERY
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If you are not able to see a shipping rate for your location, please reach out to us at info@fronteriors.co.
How long does it take to receive an order?
Orders are manufactured and shipped from the factory in 20-25 working days. Note that working days do not include weekends and public holidays. Estimated transit time is typically between 5-14 working days, but could take longer depending on the carrier’s service ability. Bear in mind that delivery time is production lead time + transit time.
Will I pay tarrifs / duties?
Orders delivered within the EU and the United Arab Emirates are not subject to additional duties or tariffs.
For deliveries outside of these regions, local customs duties or import taxes may apply depending on your country’s regulations. These charges are determined by your local authorities and are the responsibility of the customer.
We recommend checking with your local customs or logistics office for the most accurate information before placing your order.
How much delivery cost?
The delivery charges depend on the weight and size of the products you order. When you get to the shipping address on the Information page of your checkout process, you will see the shipping costs specific to the your address – and depending on your location, you may have more than one option to choose from.
Possible additional fees
Please note that if you are located outside of the UAE / Europe, you may be asked to pay custom duties on delivery of your order.
Any additional fees charged by the shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.
Our shipping prices cover standard deliveries to accessible locations. In the case of kitchens and/or larger palletised shipments, this would be limited to curb-side delivery or front door of a building. With this in mind, we recommend that you plan in advance for large palletised orders in a master box to be unpacked on the curb-side or ground floor in order to be carried to their final location in individual pieces.
The carrier may apply additional fees/charges for special services based on 'complicated deliveries’ which would be payable by the customer. Complicated delivery situations are defined at the discretion of the carrier and can include, but are not limited to, rural areas, elevator/stair access, narrow or pedestrian streets in older city locations.
Can I arrange delivery for a particular date/time?
We use a third party courier to deliver our products so we are not able to specify a fixed date or time.
Can I pick up the order myself to save on delivery fees?
If you would like to arrange your own transport/delivery, we can offer ex-works solutions for our trade clients (and larger projects). Please contact us at info@fronteriors.co for more information.
How will I receive my order?
Each component is wrapped individually and then depending on the size of the order, either strapped together or packed into a master box for shipping. Your order might ship in multiple boxes, depending on the size, weights and types of products included.
You will receive a shipping confirmation email with tracking information when each part of your order is dispatched. Note that a signature will be required for deliveries.
Any additional fees charged by the shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.
My space isn't ready yet. Can you store it?
When placing your order, please bear in mind that we have a manufacturing lead time of 20-25 working days (max 5 weeks), we unfortunately do not have the facility to store any orders once they are out of production.
We are however willing to assist where we can, so with the above info in mind, please do mention your preferred delivery date at the time of ordering so that we can adjust the production timing accordingly.
What should I do if there are items that are damaged or missing from my order?
Kindly open your packages on receipt of delivery, so that in the rare event of shipping damage or missing items, we can be informed ASAP.
In order to submit a claim to the carrier, it is essential to capture photos of the damaged packaging and products and to report visible packaging damage as a comment when signing for the delivery. Send photos and an explanation of the circumstances to info@fronteriors.co on receipt of delivery. Ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigation.
ASSEMBLY
Do you provide assembly service?
Fronteriors is based on a self-assembly principle and as such, we do not provide assembly services. If this seems daunting, don’t stress - anyone who can install an IKEA piece can do it. You can find our assembly guides at THE CONCEPT section of our website and we also have a list of installation partners listed under the same section of the site.
Do you provide assembly instructions?
Yes we do. Our assembly guides cover all of this in detail. You can find our planning & assembly guides at THE CONCEPT section of our website. Any DIY enthusiast, handyman or renovation team will be able to easily assemble our components using our guides.
What tools do I need?
You can refer to our assembly guides at THE CONCEPT section of our website for a list of tools required. They vary depending on the IKEA sries but generally just a screw-driver (manual or electric) will do the trick. In some cases, additional tools like clamps are recommended for accuracy. If you have purchased handles it is useful to have a tape measure with you.
PAYMENT
What payment methods do you accept?
We accept most recognised card providers. Payment is debited at the time of order.
If you would like to pay using Samsung Pay, please get in touch with us at info@fronteriors.co as we will need to send you a payment link.
Why was my payment declined?
This may happen for a few reasons, like the CVV number not matching the card number, the card number or billing address is wrong, or that your card has insufficient funds.
If the error persists, please contact your bank to see if there’s an issue with your card or get in touch with us at info@fronteiors.co.
GENERAL
Do you offer a warranty?
Our components are covered by a 2-year warranty against manufacturing defects.
As our doors and panels do not contain mechanical parts and undergo strict quality control before leaving our production facility, any manufacturing-related defects should be identifiable upon delivery. The warranty applies only to defects present at the time of delivery and does not cover damage resulting from handling, installation, or misuse. We strongly recommend exercising utmost care during installation, as this is when damage is most likely to occur. Any issues must be reported immediately upon receipt, prior to installation, for the warranty to be valid.
Are you affiliated with IKEA?
We are big fans, but we are not affiliated or associated with IKEA in any way.
Do you have a showroom
We currently have a showroom located in Dubai. At present, we do not have any showrooms in the Europe or the UK, however, we work with a curated group of design studios and showrooms who display our sample collection for viewing in their material libraries.
Please refer to our Sample Display & Assembly Partners page for more info.
Still have questions?
Please contact us and our team will be happy to assist.







