faq

 

Shipping 

Do you ship outside the UAE ?

We can get quotes to ship within the region however at the moment we are not shipping internationally. 

 

Delivery & Installation 

How much do you charge for delivery ? 

Delivery in Dubai is AED100, Abu Dhabi AED350, Sharjah AED150.

How much do you charge for installation ? 

Delivery + Installation services in Dubai cost AED250, Abu Dhabi AED450 and Sharjah AED350. Our installation services only cover the installation of the fronteriors components. For any assistance with your IKEA frame please contact them directly. 

I have ordered my units but I have changed my mind - I don't want to do the DYI bit myself - can I arrange installation at a later date ?

Yes you can! Just send us an email info@fronteriors.co and we will schedule it for you. 

I would love to have a go at the DIY bit myself. Is it easy ? Do you offer instructions ? 

We have designed our products to be as easy as possible for anyone to be able to put them together. Furthermore, all our products come with easy instruction manuals and you can check out our video tutorial here. 

What tools do I need for assembly? 

Our components can be easily assembled with just a screw driver, electric or manual. If you have purchased handles it is handy to have a tape measure with you. 

 

Orders & Returns 

How long will my order take to arrive ? 

All our units are made to order, we promise a lead time of no more than 7-10 working days unless otherwise stated. If you have an urgent project or deadline, drop us a line at info@fronteriors.co and we will try help as much as we can. 

I have changed my mind, I don't want my order. Can I cancel it ? 

Once you place and pay for an order we have already sent the request to our manufactures and unfortunately cannot make any changes or offer refunds.

 

Ikea Frames 

Do I need to secure my unit to the wall ? 

The IKEA frames offer endless combination options so we advise customers to contact them directly for concerns regarding the installation of their frame. 

Which Ikea frame are your components compatible with ?

Our pieces are made for the Billy and Besta system and our product guide shows which ones in particular through their unique IKEA Ref System. If you are still unsure please don't hesitate to ask us info@fronteriors.co

Does your hardware fit a non-Ikea furniture that I have in my home?

Our legs are specifically designed to fit the IKEA units, however our pulls are standard and could fit in other furniture pieces however it is best to check with us the length of the holes and other technicalities of your furniture before purchasing. 

What do I need to purchase from Ikea ? 

You will need an IKEA frame to start. Some of the frames we have designed are made of more than one frame. You can check out our look book and carefully read the components it is made of before purchasing. When you purchase 2 x Besta frames, IKEA will sell them to you with the necessary screws to mount the units together. You do not have to purchase doors if you are planning on buying them from Fronteriors, however if you are not planning on adding knobs or pulls to your doors you can purchase push open systems from IKEA directly. They are sold separately. Our Plywood door range is the only one that comes with circular finger pulls so they do not require knobs, pulls or push open systems. 

What does my Fronteriors order come with ? 

All our doors come with complimentary hinges, they do not come with pre-drilled holes for the knobs and pulls as you might want to choose where to place them. Our legs fit the pre-drilled holes at the base of the IKEA frame. Both our legs and knobs/pulls are not sold with screws. They fit standard screws that you may already have at home. Our sides come with pre-applied industrial strength double sided adhesive tape. Our tops can be placed on the unit directly, for extra safety we advise placing furniture rubbers to avoid slipping. 

 

Care Instructions 

How do I clean my Fronteriors unit ? 

A damp cloth and luke warm water is the best way to clean your unit. Harsh soaps and detergents can damage the surfaces. We also advise to be cautious with our metallic tops and stone tops as they can scratch easily. 

How do I clean my Fronteriors hardware ? 

Our hardware is made of brass so it's best to clean it with a damp cloth and water. You can also use a polish for brassware.