FAQ

We've gathered a list of regular enquiries below, but if you don't find what you're looking for, or if talking to a real-life human is more your thing, please reach out to us.

How can we help?

Frequently Asked Questions

ORDERS, REFUNDS & RETURNS

Which IKEA cabinets are your components compatible with?

Fronteriors makes components (doors, sides, panels, and hardware) to fit IKEA’s METOD, BESTA, PAX & BILLY series. You can either use your existing IKEA frames or buy a new frame.

Do you offer assistance with ordering the IKEA items required?

If you are unsure of what items you need to order from IKEA you can get in touch with our customer service team at info@fronteriors.co who will be happy to advise you.

Please note, that whilst we make every effort to assist our customers with tips and advice on what to purchase from IKEA, we cannot take any responsibility for the accuracy of your final order. Please take time to review your requirements and ensure that you have all the correct parts required.

For simple questions, you may also find what you are looking for in other areas of our FAQ's section.

Note that we also offer a selection of design services, which may be of interest to you. See our Design Studio page for more info.

Can I cancel my order or change the colour?

Once you paid for an order it is considered final so please review it carefully. Our products are produced to order and as such we cannot facilitate exchanges or refunds. 

SHIPPING & DELIVERY

What is the shipping policy?

Please review our shipping policy here.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If you are not able to see a shipping rate for your location, please reach out to us at info@fronteriors.co

What will delivery cost?

The delivery charges depend on the weight and size of the products you order. When you get to the shipping address on the Information page of your checkout process, you will see the shipping costs specific to the your address – and depending on your location, you may have more than one option to choose from.

Possible additional fees
Please note that if you are located outside of the UAE / Europe, you may be asked to pay custom duties on delivery of your order.

Any additional fees charged by the
shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.

Our shipping prices cover standard
deliveries to accessible locations. In the case of kitchens and/or larger palletised shipments, this would be limited to curb-side delivery or front door of a building. With this in mind, we recommend that you plan in advance for large palletised orders in a master box to be unpacked on the curb-side or ground floor in order to be carried to their final location in individual pieces. 

The carrier may apply additional fees/charges for special services based on 'complicated deliveries’ which would be payable by the customer. Complicated delivery situations are defined at the discretion of the carrier and can
include, but are not limited to, rural areas, elevator/stair access, narrow or pedestrian streets in older city locations.

Can I arrange delivery for a particular date/time?

We use a third party courier to deliver our products so we are not able to specify a fixed date or time.

Cane I pick up the order myself to save on delivery fees?

If you would like to arrange your own transport/delivery, we can offer ex-works solutions for our trade clients (and larger projects). Please contact us at info@fronteriors.co for more information. 

How will I receive my order?

Each component is wrapped individually in protective cardboard packaging and then, depending on the size of the order, either strapped together or packed into a master box for shipping. Your order might ship in multiple boxes, depending on the size, weights and types of products included and it may be palletised as a freight shipment.

You will receive a shipping confirmation email with tracking information when each part of your order is dispatched. Note that a signature will be required for deliveries.

Any additional fees charged by the shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.

I'm not ready to receive my order. Can you store it?

When placing your order, please bear in mind that we have a manufacturing lead time of 20-25 working days (max 5 weeks), we unfortunately do not have the facility to store any orders once they are out of production.

We are however willing to assist where we can, so with the above info in mind, please do mention your preferred delivery date at the time of ordering so that we can adjust the production timing accordingly.

What should I do if there are items missing from my order?

Kindly open your packages on receipt of delivery, so that in the rare event of missing items, we can be informed ASAP via email to info@fronteriors.co.

What should I do if there is visible damage at delivery?

Kindly open your packages on receipt of delivery, so that in the rare event of shipping damage or missing items, we can be informed ASAP.

In order to submit a claim to the carrier, it is essential to capture photos of the damaged packaging and products and to report visible packaging damage as a comment when signing for the delivery. Send photos and an explanation of the circumstances to info@fronteriors.co on receipt of delivery. Ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigation.

PRODUCT INFO

What are Fronteriors products made of?

Our components for BESTA, BILLY and PAX have a regular MDF core, whereas our components for METOD (kitchen & bathrooms) have a HMR (high moisture resistant) MDF core. Both are 18mm thick and are sprayed several times for a smooth finish using a high quality PU paint.

The wood collections feature veneer on the MDF/HMR core and are available in a natural and dark wood finish as well as the full Fronteriors colour palette.

The natural and dark wood doors are treated with a clear top-coat lacquer only, whereas all other wood colours are stained with a high quality PU paint and then finished with a clear top coat lacquer.

All of the doors in the Cane collections are made with authentic cane. These materials are natural, organic in nature and imperfections in colour and consistency of the weave do occur. These are normal and are not considered to be flaws.  

Do you offer drawer fronts for Besta?

Yes we do. You can see them here.

Can I re-paint your components?

Whilst it is technically possible, it is not recommended to paint our doors as they are already finished with either a paint or wood veneer. Repainting may not be technically feasible and will result in voiding the warranty.

Do you provide the IKEA frames?

We do not supply the IKEA frames. We sell only the Fronteriors components (doors, tops, sides and hardware) for fit IKEA’s BESTA, BILLY, PAX and METOD series. You can either use your existing IKEA furniture or buy a new frame.

In order to use Fronteriors, you will need to have the IKEA frame(s), hinges and any internal shelves or other parts required to complete your cabinet.

What do I need to buy from IKEA?

You will need the frames (without doors), internal parts like shelves or drawers, and the associated hinges for that frame.

Our products are listed with the name of the IKEA series included in the listing. For example, CANE RADIO WEAVE DOOR FOR BESTA, so you know which IKEA series you are buying for.

Be sure to check that you are buying the correct hinges to go with your frame. If you are not planning on adding our knobs or handles to your doors you can purchase push open systems from IKEA directly. For some series, these are sold with the hinge packs whilst for others, they are sold separately.

If you are shopping from our SHOP THE LOOK section, we have listed what is not included in the bundle so that you can see what you will need to purchase from IKEA separately. These items are listed with quantities. Please check out our product listings and carefully read the components it is made of before purchasing.

Can I buy the IKEA frame without doors?

Yes. All of the IKEA frames we cater for can be purchased without the doors.

Is everything pre-drilled and accommodating of IKEA’s different internal components?

Yes, our doors are pre-drilled to accept the hinges needed and the drawers are pre-drilled to accept the drawer components.

Do you have pre-drilled holes for handles?

In order to give you flexibility with the handle placement we do not pre-drill the holes.

How do I clean the products?

A damp cloth and lukewarm water is the best way to clean your Fronteriors components. To remove oily marks and fingerprints, use a mild detergent, a solution of water and vinegar, or a mild dishwashing liquid, and then wipe the surface with a dry cloth to make sure there are no smudges.

Harsh soaps, strong detergents , hard sponges, and vigorous scrubbing can damage the surfaces.

Are the products sensitive to environmental/temperature changes?

Please note that much like solid wood, MDF can exhibit dimensional changes as a result of changes in environment. As such, if wood veneer and MDF isn't acclimated to the ambient relative humidity and temperature, it may expand or contract.

It is important to store products on site for a minimum of 24 hours or longer in the environment in which they will be installed. To prevent the wood from undergoing natural shrinkage phenomenon, it is important to moderate the use of air conditioning or heating. If the air is too dry, the wood and painted MDF products may respond with micro-cracks on the surface. On the contrary, if the air is too saturated with humidity, they may expand. 

I want to add more panels to my exiting cabinet. Is there anything I should know?

Whilst every effort is made to ensure consistent representation of our standard colours, there is a possibility that products sprayed in different batches will show a slight colour variation. Furthermore, all painted furniture pieces are susceptible to possible discolouration over time, dependant on their specific environmental factors, like temperature, sun exposure, general wear and use, etc. Please bear this in mind if you are considering purchasing additional components from us. 

ASSEMBLY

Do you provide assembly service?

Fronteriors is based on a self-assembly principle and as such, we do not provide assembly services. If this seems daunting, don’t stress - anyone who can install an IKEA
piece can do it. You can find our assembly guides at the Info section of our website and we also have a list of installation partners listed under the INFO section of the site.

Do you provide assembly instructions?

Yes we do. Our assembly guides cover all of this in detail. You can find our planning & assembly guides at the INFO section of our website. Any DIY enthusiast, handyman or renovation team will be able to easily assemble our components using our guides.

What tools do I need?

You can refer to our assembly guides (at the INFO section of our website) for a list of tools required. They vary depending on the IKEA frame you are working with, but generally just a screw-driver (manual or electric) will do the trick. In some cases, additional tools like clamps are recommended for accuracy but if you have someone to assist you, it’s not entirely necessary. If you have purchased handles it is useful to have a tape measure with you.

PAYMENT

What payment methods do you accept?

We accept most recognised card providers. Payment is debited at the time of order.

If you would like to pay using Samsung Pay, please get in touch with us at info@fronteriors.co
as we will need to send you a payment link.

Why was my payment declined?

This may happen for a few reasons, like the CVV number not matching the card number, the card number
or billing address is wrong, or that your card has insufficient funds.

If the error persists, please contact your bank to see if there’s an issue with your card or get in touch with us at info@fronteiors.co.

GENERAL

Do you offer a warranty?

Our components have a 2-year warranty.

As our doors and other panels do not contain any elements that can be mechanically faulty, and are subjected to strict quality control before leaving our production facility, any potential flaws should be noticeable at the time of delivery. We advise that you take the utmost care during installation as this is when the products are likely to be damaged if not handled carefully.  

Are you affiliated with IKEA?

We are big fans, but we are not affiliated or associated with IKEA in any way.

What's the best way to contact you?

Please email us at Info@fronteriors.co

Do you have a showroom

At present, we do not have any showrooms in Europe. We currently have a showroom located in Dubai. Please reach out to us for an appointment.

The best way to experience our quality is to order a sample pack and if you need to discuss and have assistance with your project, we recommend cooking one of our consultation services.

Get in touch

Have questions about your order, or a general enquiry?