Shipping page copy – Fronteriors
SHIPPING
WE SHIP WORLDWIDE FROM OUR FACTORIES IN EUROPE AND THE MIDDLE EAST.
 Our website currently displays live shipping generated by our carrier partner(s). Your relevant rate can be calculated by adding address details when viewing your cart. Depending on your location, you may have more than one option to choose from. 

Shipping rates and times will vary depending on the size, weight and destination of your order. Estimated transit time is typically between 5-14 days, but could take longer depending on the shipping company’s serviceability. Bear in mind that delivery time is production time + transit time.

Your order might ship in multiple boxes, depending on the size, weights and types of products in the order. 

You may be asked to pay custom duties on delivery of your order. If you have any questions regarding shipping, please reach out to us at info@fronteriors.co

Samples and Boutique items are readily stocked and can normally be dispatched within 2-3 days, with a transit time between 5-10 days depending on your location and the shipping service option you have selected.

Once your order is ready for collection by the appointed carrier, you will receive an email notification with tracking information. Note however that it can take a few days to be collected and for the tracking progress to update.

You will receive another email confirmation when each part of your order is collected. Note that a signature will be required for deliveries and a reminder that you may be asked to pay custom duties ahead of delivery. Failure to make the payment may delay your delivery.  Please note that any additional fees charged by the shipping company as a result of re-delivery due to the customer not being present, an incorrect address, storage fees, failure to pay duties, etc. will be the sole responsibility of the customer.

Important Notice
Please check your packages for signs of damage on arrival. In the rare event of shipping damage, please take photos of the affected areas of packaging and the products to share with us. It is also essential to report visible packaging damage as a comment when signing for the delivery. Send the photos and an explanation of the circumstances to Fronteriors Customer Service at info@fronteriors.co within 48hrs of receipt. Ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigation. 

European Manufacturing Slow Down
Kindly note that our European manufacturing operations will be closed for a few weeks over the summer. Any orders placed after 13 July will go into production in the second week of September, for delivery in early October. These timings are effective only for orders to addresses in Europe and the United Kingdom.

fAQ'S

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