LIMBER HANDLE

PRODUCTION LEAD TIMES

Orders are manufactured and shipped from Europe or the Middle East (dependant on your location) in 20-25 working days. Note that working days do not include weekends and public holidays. Hardware items are kept in stock, but will ship with the rest of your order. If you are ordering hardware only, your order will ship in 3-5 working days.

RETURNS POLICY

Your order is considered final once placed. Because our products are made to order, we do not accept returns. On receipt of delivery, please ensure that you examine the packaging/products for any damages and report any issues at the time of delivery. View our full refund policy here.

SHIPPING

Please note that delivery time is calculated as production lead time + transit time. Transit times vary depending on your location and the shipping option selected.

Once your order is ready to ship, you will receive an email notification with tracking details.

DUTIES & TAXES

For orders shipping outside the supplier’s local region, import duties, VAT, customs fees, or handling charges may apply upon arrival in the destination country. These charges are not included in your order total and are the customer’s responsibility.

If customs fees go unpaid, the local customs office may return or dispose of the package. In this case, we are unable to refund the shipping cost or the value of your order.

Please view the full shipping policy page here.

Luna Stemless Knob, Chloe Handle, Sam Aluminium Handle & Legs for Besta

In-stock items ship from the UAE within 3–5 working days worldwide. Out-of-stock items have an estimated lead time of 3–4 weeks.

Orders shipping outside the EU / Middle East may be subject to import duties, taxes, customs fees, or local charges upon delivery, in accordance with the destination country’s regulations.

Spaces Within

In-stock items ship from Sweden within 3–5 working days in the EU, and within 3–6 working days to the GCC and other regions. Out-of-stock items have an estimated lead time of 3–6 weeks.

Spaces Within hardware ships directly from Sweden under DAP (Delivered At Place) terms. This means any applicable import duties, taxes, customs fees, or local charges are the responsibility of the recipient and are payable upon arrival in the destination country.

Hapny Home

In-stock items ship from Houston, Texas within 3–5 working days worldwide. Out-of-stock items have an estimated lead time of 4–6 weeks.

Depending on the delivery destination, import duties, VAT, customs fees, or handling charges may apply upon arrival. These charges are not included in your order total and are the customer’s responsibility.

Hepburn Hardware

In-stock items shipping within Australia are dispatched from Australia within 7–14 working days.

Orders shipping to the USA are dispatched from within the USA on a weekly basis. Customers should not be charged import duties upon delivery.

Orders shipping to all other international destinations are dispatched from Australia. Depending on the delivery destination, import duties, VAT, customs fees, or handling charges may apply upon arrival. These charges are not included in your order total and are the customer’s responsibility.

Any questions? Reach out to us.

Gentle is key. Clean your hardware with a soft, damp cloth, and wipe completely dry. Do not leave any water or soap residue on your product. Never use any chemicals or harsh over-the-counter cleaners.

To protect your fronts and hardware, we recommend installing all hardware carefully by hand using a manual screwdriver. Power tools can over tighten screws, potentially damaging the hardware or the door surface.